515-984-0301
515-984-0301
There’s a general lack of consistency in businesses today among team members, departments and divisions, resulting in too much variation in customer interactions. This is extremely problematic for the sustainability of your company because today’s consumer demands reliability from your organization. Consistency provides familiarity and a level of assurance that you have your act together, that you’re in control, and that you’re dependable.
Need the Discipline of Execution in Your Organization?
Holiday Inn was founded in 1952 by Kemmons Wilson when he was disappointed by the inconsistent roadside accommodations he encountered while on a family road trip from his home in Memphis, Tenn., to Washington, D.C. He decided to build his own motel chain that would be remarkably consistent in just about every way. This familiarity helps guests feel comfortable no matter where they are, which means they continue to use Holiday Inns for all their travel.
Southwest Airline crew members pick up trash because they know that their efforts lead to quicker plane turn-around, which increases their on-time record, which increases customer satisfaction, which increases repeat business, which increases growth. High-level, consistent performance like that is the hallmark of great execution.
"How do you build a sustainable company? How do you create exponential growth? Brad Sugars and Monte Wyatt know how. In Pulling Profits Out of a Hat, these topnotch businesses and executive coaches have turned their wide-ranging experience into an extraordinarily detailed program for business success. It all starts by placing people over profit and building from there."
“In Pulling Profits, Brad Sugars and Monte Wyatt show how every single person in a company is vital to its success. Pulling Profits provides a disciplined and exciting approach to build on the untapped potential of a business. Brad and Monte take us through their customized steps to ensure that all constituents of an organization – the company, the customer, the team member, the stakeholder, and the community – understand and contribute to creating magic to add zeros to the bottom line. Everyone who wants to achieve exponential business growth needs to read this book.”
"Pulling Profits uses Brad Sugars' and Monte Wyatt's vast experience and deep insights from their work with ACTION Coach to create a handbook for continual improvement at all levels in a company. Pulling Profits offers tools for finding the magic that leads to positive change – including powerful self-assessments that will prepare you for strategic planning. You'll learn how to focus on the job at hand as well as future goals – and create balance in your organization. It's a real breakthrough among business books – wise and inspiring, with clear-cut action steps for measurable results. I can't recommend it highly enough."